Virtual Conference

Conversations that Matter: Listening Skills for Productive Conversations

Wednesday, February 1 - Wednesday, March 1, 2023
Virtual Instructor Led Training,
Conversations that Matter:  Listening Skills for Productive Conversations


All sessions will be live via Zoom. The program will be held from 11:00 a.m. - 12:30 p.m. ET each Wednesday from February 1 to March 1, 2023.

Training Outline

Session 1: February 1, 2023

  • Challenges to listening
  • Intention/attention
  • How we listen well. Being 'other' focused
  • Rule of Three
  • Introduce three Ps (Pause, Prompt, Paraphrase)


Session 2: February 8, 2023

  • What we listen for
  • Emotion 
  • Direction
  • Letting go of the need to 'help'
  • Introduce questions
  • Launch questions


Session 3: February 15, 2023

  • About questions
  • Improving the quality of answers
  • Three elements of frames
  • Introduction to levels


Session 4: February 22, 2023

  • Recognizing levels
  • Motivation
  • Specifics
  • Strategy
  • Level questions
  • Navigating conversations


Session 5 (optional): March 1, 2023

  • Bonus session for those who want to practice putting it all together!

Session Details

Who Should Attend

Individuals of all experience levels who would like to improve their communications skills, HR pension and benefits professionals seeking to effectively communicate policies and processes managers and peer leaders who want to learn how to build productive relationships within the workplace providers (e.g., consultants, administrators, benefit coordinators) looking to better serve their clients through clear and thoughtful dialogue

Virtual Instructor-Led Training

Virtual instructor-led courses are interactive programs designed to give you the knowledge needed to be better in your role. Courses are hosted in Zoom and require participants to enable the microphone and camera on their device. These courses have limited spots available to simulate a classroom environment and make it easier for those attending to have meaningful engagement with the curriculum. 


  • Wendy D. Lynch, Ph.D. Founder

Continuing Education

Attendees who participate in live scheduled sessions may be eligible to receive continuing professional education (CPE) credit. Click here to learn more.

Each session is worth one credit toward CEBS Compliance. You should self-report your attendance depending on how many full sessions you watch.

cebs cpe.jpg


  • $395.00 - International Foundation Members
  • $495.00 - Nonmembers
Registration Information
  Member Nonmember

US $395.00 US $495.00

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