New Trustees Institute - Level I: Core Concepts

Something has changed out there! You feel it wherever you go. Every business is short staffed. People are less patient. Having a mediocre customer service experience is the best you can hope for. Nobody wants to work. Nobody wants to go to the office. We are clearly dealing with a different world as it relates to work—our own work, the work of others that we rely on. This workshop will examine the changing workforce and help you understand how to evaluate the implement positive change into your own work environment. Topics include:

• Demographics of today's workforce
• Changing norms, expectations and desires
• Managing multigenerational issues
• Creating positive culture in the office and on the jobsite
• Supporting neurodivergent workers
• Harrassment
• HR policies
• Communication 
• Do your benefits benefit your participants?
• Understanding your workforce
• Assessing your environment
• Building a strategy for change.